Craftopia Refund Policy

We gladly accept returns or exchanges, provided that the returned items are not damaged or used and are in their original packaging with all tags (if applicable), within 15 days of purchase. Please ensure that the returned goods are accompanied by a copy of the invoice and indicate the reason for the return.

Customers are responsible for returning the merchandise via a traceable delivery method (e.g., courier or registered post) at their own expense. Please note that delivery charges are non-refundable.

Refund requests will be processed within 3 business days (excluding Sundays) after receiving the returned products.

All returns should be sent to:

Craftopia Customer Support Department

House# 214 Street# 3 Block-A National Police Foundation Sector O-9 Islamabad.

For any questions or concerns regarding exchanges and returns, please contact us at info@craftopia.pk.

Steps to Return or Exchange Your Item(s):

1. Repack the Merchandise
   Ensure that the item(s) you wish to return, along with the Return Form, are included in your return shipment.
2. Ship the Item(s)
   Customers are required to return the merchandise via a traceable delivery method (e.g., courier or registered post) at their own expense to the following address:Craftopia Consumer Support Department
   House# 214 Street# 3 Block-A National Police Foundation Sector O-9 Islamabad, Pakistan.
3. Refund or Exchange
   Once we receive the return shipment, we will process your refund or exchange within 1-3 business days (excluding Sundays). You will receive a notification once the process has been initiated. We appreciate your patience during this time.

For further assistance, please email us at cs@craftopia.pk.